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ServiceNow solutions to transform your business

Kaptius in numbers

CSAT Rating

ServiceNow Expert
Certifications

In-house
ServiceNow Consultants

Global Customers

Kaptius is now ServiceNow Authorised AI Advisory Partner.

Our customers now get access to recognised AI expertise, backed by a partner they already trust!

AI Advisory Badge
Empowering-business (1)

Driving Business Innovation with ServiceNow Excellence

We are now a ServiceNow Validated Practice

Rated at Scale & Co-create. The highest level on the ServiceNow Partner maturity scale, across 3 practice areas, ITSM, CSM, and App Engine.

  • ServiceNow Validated Practice: IT Service Management – Advanced (EMEA)
  • ServiceNow Validated Practice: Customer Service Management (EMEA)
  • ServiceNow Validated Practice: IT Service Management – Prime (EMEA)
  • ServiceNow Validated Practice: App Engine (EMEA)
  • ServiceNow Validated Practice: Now Assist for Customer Service Management (EMEA)
  • ServiceNow Validated Practice: IT Operations Management – Advanced (EMEA)
  • ServiceNow Validated Practice: Manufacturing Commercial Operations (EMEA)
  • ServiceNow Validated Practice: Now Assist for IT Service Management (EMEA)
  • ServiceNow Validated Practice: Field Service Management (EMEA)

ServiceNow Insights

Kaptius Hits 9 ServiceNow Validated Practice Accolades
ITSM   |   Sep 30, 2026

Kaptius Hits 9 ServiceNow Validated Practice Accolades

Kaptius adds FSM, Now Assist for CSM, Now Assist for ITSM and Manufa...

Kaptius Hits 9 ServiceNow Validated Practice Accolades Gowtham Yeramanasetti
From Service Portal to Employee Slate: How ServiceNow Otto Is Rewriting the Employee Experience
now-assist   |   Sep 08, 2026

From Service Portal to Employee Slate: How ServiceNow Otto Is Rewriting the Employee Experience

ServiceNow Otto powers Employee Slate's AI-first experience, replaci...

From Service Portal to Employee Slate: How ServiceNow Otto Is Rewriting the Employee Experience Rajkumar Yajjavarapu
The EU AI Act timetable after the Digital Omnibus: what actually applies, and when
AI   |   Aug 04, 2026

The EU AI Act timetable after the Digital Omnibus: what actually applies, and when

The Digital Omnibus deferred the EU AI Act’s high-risk obligations t...

The EU AI Act timetable after the Digital Omnibus: what actually applies, and when Poornachander Kola

What our clients say

Mazda Europe

“To summarise our experience with Kaptius: very professional and customer-driven, excellent communication skills and follow-up, very wide ServiceNow knowledge in complex areas where it is hard to find expertise in the consultant market, driven to deliver results, ability to think out of the box,… so we will certainly reach out again to them for future projects!”

Head of IT

Emirates

“From the start of the engagement the platform team were impressed with Kaptius proactive approach and their quick grasp of the problem statement. Once understood and documented, they broke this down into user stories and methodically delivered against these to a very high standard. The solution that they delivered was technically excellent and ticked all the platform team’s boxes, We are seeing the benefit of the value delivered instantly and look forward to further engagement with Kaptius and their technical delivery team.”

Head Core Platform & Digital Platform Services

Danske Bank

“Danske Bank has used Kaptius continuously to provide ServiceNow expertise within ITSM, ITOM, GRC & SecOps, Service Portal and Integrations. We engaged several senior ServiceNow experts which came onsite for over 2 years. Kaptius has been a good partner and Bradley has always been very responsive to our requests.”

Head of IT Operations

We win together

A nice bunch of humans is part of the package too.

Understanding the gravity of investing in a platform, Kaptius is steadfast in its pursuit to extract maximum value. Every penny, every hour you invest, matters to us.

We leverage our deep insights and proficiency to ensure that your investment in ServiceNow reaps substantial, tangible benefits, propelling your business forward.

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