ServiceNow BAU & Technical Support

EXPERT SERVICENOW SUPPORT

Concentrate on your Business

PROACTIVE APPROACH

Effective Platform Maintenance

24/7 SERVICEDESK SUPPORT

Maximum Uptime

A flexible service providing ongoing support from ServiceNow experts

Ongoing administration and support are essential to ensure you continue to enjoy the full benefits of ServiceNow. We therefore provide proactive onsite and remote solutions tailored to your individual requirements. We can be there to cover day to day requirements or one-off incidents such as major projects or peak activity cover.

Our service can be as flexible as you are and gives you the benefit of certified ServiceNow engineers and developers on call any time you need them.

Services include:

  • Service desk support for any enquiry you need.

  • Experts who can work onsite or remotely.

  • Fixed cost packages helping you to control expenditure.

  • Short term cover for any staffing or recruitment issues.

 

Our service offers a number of benefits for you and your team.  

  • Proactive and flexible: Services are agile enough to meet changing demands and new challenges. We’ll work with you to find services and schedules which suit you and your needs. If you have any questions, our service desk will be on hand to help. 

  • Dedicated team: You’ll have a dedicated service manager to review, maintain and improve service quality and a service desk to respond to any questions you have. Whatever you need, they will be on call to help.

  • Planning: We’re always planning ahead, looking at what the next quarter’s activity will bring and continually driving service improvement to ensure the very best customer experience. We work on the basis of an annual contract with quarterly reviews so you can track progress.

 

How it all works

Our process is simple. First, we understand what you need and what you’re hoping to achieve before reviewing the current service levels. We’ll take account of any scheduled activities and ensure all upgrades and releases have been included.

 

This helps us to decide what kind of service you need whether it’s remote support, an onsite administrator or a combination of the two. We’ll then create a fully bespoke service tailored to your specific requirements.

Throughout the process, our team will be on hand to provide ongoing support, with clear pricing and regular reviews. At the end of each quarter, we’ll review the service and develop a plan for your needs in coming months.

You’ll benefit from a dedicated service manager who will constantly assess the project and identify opportunities for improvements. He or she can meet you on an agreed basis to assess, review and monitor service levels.

In addition, you’ll also benefit from dedicated remote support from our service desk. Our friendly team of experts can be on hand to answer any question you have and resolve issues as and when they arise.

Our support includes ongoing ServiceNow Implementation and also after GO LIVE. Our support experts are fully trained by our Subject Matter Experts in ITSM, ITOM, ITBM, GRC, SecOps, CMDB, ServiceMapping & Discovery.

To find out more, get in touch.

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