Our Services

Kaptius exists to solve the critical issues facing our clients, both large and small. Our unique approach is not only what differentiates us, but also what makes us successful. We provide a broad range of services and solutions to help organizations facilitate change, achieve their vision and optimize performance and productivity.

ServiceNow Advisory

ServiceNow is much more straightforward than other leading platforms. Even so it is vital that you integrate the platform in a way which works with the complexities of your business and your individual objectives.
For this we provide on demand resources with ServiceNow experts capable of working onsite or remotely with businesses across Europe. Specialist work requires specialist people whether you’re looking at a small-scale adoption or extensive organisation wide integration.
Our experts can train your team, building internal capacity and empowering your staff to take control of your digital transformation projects. Throughout this process, our integrated approach guarantees business as usual avoiding any downtime. We handle full API testing to ensure new IT services work at the first time of asking.  
Our team has extensive experience in successfully implementing ServiceNow at scale. We’ve helped some of the biggest names in the business transform their operations such as Deutsche, Vodafone and Danske Bank.
Contact us today to find out how we can do the same for you.

ServiceNow Implementation

Kaptius has helped companies of all sizes across Europe with ServiceNow implementations. From small start-ups, to large corporations such as Danske Bank, Mazda Europe, The Emirates Group and Vodafone, we deliver bespoke packages based on extensive experience and our unique methodology.

We offer implementations services for the below modules:

  • ITSM

  • ITOM

  • ITBM

  • SecOps

  • IRM

  • CSM

  • Event Management Integrations

  • Custom Integrations Developing, Managing and Documentation.

  • IntegrateNow

 

We take complete responsibility for managing the integration from start to finish. Our team can be on hand to provide expert support services as and when you need them.

Managed Services

Maintaining and managing ServiceNow requires time, resources, money and expertise, all of which can distract staff from other commitments. By outsourcing the management to us, you gain full value from your ServiceNow implementation while always retaining full control of service delivery and your strategy.

Everything we do is designed and tailored to you. We can suit any budget, size of business or industry. You can choose from scaled services starting at basic packages, which include simple call logging, to full management of all ServiceNow issues.

Our complete managed ServiceNow offering gives you:

  • Platform administration and support

  • Support from our service desk

  • Platform upgrades and patches

  • Periodic fixed platform performance reviews.

  • Best practice advisory.

  • Onsite - offsite support 24/7.

  • Quick starts, saving time and money.

  • Access to quick advisory.

  • Advice and maintenance of ServiceNow licensing.

By using us, you have complete confidence that you’re in the hands of a dedicated team of ServiceNow experts.

Administration & Support

Ongoing administration and support are essential to ensure you continue to enjoy the full benefits of ServiceNow. We therefore provide proactive onsite and remote solutions tailored to your individual requirements. We can be there to cover day to day requirements or one-off incidents such as major projects or peak activity cover.

Our service can be as flexible as you need it to be and gives you the benefit of certified ServiceNow engineers and developers on call any time you need them.

Services include:

  • Service desk support for any enquiry you need.

  • Experts who can work onsite or remotely.

  • Fixed cost packages helping you to control expenditure.

  • Short term cover for any staffing or recruitment issues.

Our service offers a number of benefits for you and your team.  

  • Proactive and flexible: Services are agile enough to meet changing demands and new challenges. We’ll work with you to find services and schedules which suit you and your needs. If you have any questions, our service desk will be on hand to help. 

  • Dedicated team: You’ll have a dedicated service manager to review, maintain and improve service quality and a service desk to respond to any questions you have. Whatever you need, they will be on call to help.

  • Planning: We’re always planning ahead, looking at what the next quarter’s activity will bring and continually driving service improvement to ensure the very best customer experience. We work on the basis of an annual contract with quarterly reviews so you can track progress.

Integrations

We examine what organizations are doing to stay relevant and competitive in this fast-paced world, and which ones are doing it best. We then strategize using smart tools and global resources in order to understand the implications of every choice our clients can make. Get in touch to learn more about how this service can help you.